I think she meant the fans as well as those characters, who at least SHOULD care (and who have expressed some grief, albeit limited considering what they lost), not fans of those characters.
However, I’m a big fan of Belle & Rumple, and I care desperately about Neal for Rumple’s sake. So it’s not wholly true that fans of those characters care nothing about Neal.
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Keeper of Belle's Gold magic, sand dollar, cloaks, purple FTL outfit, spell scroll, library key, copy of Romeo and Juliet, and cry-muffling pillow, Rumple's doll, overcoat, and strength, and The Timeline. My spreadsheet: https://drive.google.com/file/d/0B6r8CySCCWd9R0RUNm4xR3RhMEU/view?usp=sharing